Following are answers to some questions our patients often ask. For more information, or if you have other questions, feel free to call us at 877-362-2778.

Urology is the surgical specialty that focuses on the genitourinary tract of men and women and on the reproductive system of men. Physicians specializing in the field of urology are called urologists and are trained to evaluate, diagnose, treat and manage patients with urological disorders. The organs covered by the specialty of urology include the kidneys, ureters, urinary bladder, urethra and the male reproductive organs.

Urology combines management of medical or non-surgical problems such as urinary infections and surgical problems (i.e., the correction of congenital abnormalities) and the surgical management of cancers. The visit with your urologist will begin with a review of your medical history and the reason for your visit, including any current symptoms you may be experiencing.

Please plan to arrive at the office approximately 30 minutes before your scheduled appointment time to allow us to finalize your new patient registration. Please bring your insurance card(s), and if your coverage requires a co-payment, please be prepared to pay that at the time of service.

Our office addresses and maps can be found on the “Locations” area under the “About” tab across the top of the home page of our website.

Urology of Indiana physicians are contracted with most insurance companies. However, we are not part of every health insurance plan. It is important that you check with your insurance company to determine if our physicians are contracted with your specific insurance plan. While we see all patients, there may be more cost to you if we are not part of your insurance plan. It is your responsibility to know the details of your plan.

We will file a claim with your insurance company, but we expect payment in full of any co-pays at the time of service. We accept credit cards, personal checks and cash. We offer discounts to the uninsured and will make every effort to work with you to resolve any payment issues before billing you for remaining balances, including deductibles.

Provide your name, date of birth, name of medication, phone number of your local pharmacy and a number where you can be reached. One of our nurses will confirm with the physician and call the prescription in to your pharmacy.

We are able to refill only prescriptions that have been written by our Urology of Indiana physicians. If you have prescriptions written by your family doctor or other specialists, they will need to call in those refills for you. Refill requests are typically completed the same day, however, sometimes they take 24-48 hours; so be sure to plan ahead. There are some prescriptions (i.e., Schedule II medications) that cannot be refilled via phone or on a Friday afternoon.

You can also request a prescription refill by using our Online Secure Patient Portal page. Simply follow the prompts on the portal once you log in.